Produced by The Digital Media & Learning Research Hub
Affiliated with the University of California's systemwide
Humanities Research Institute
Supported by
The MacArthur Foundation
http://feeds.feedburner.com/BrianSolis
Feed in TECHNOCULTURE
Customer experience (CX) is the sum of the all interactions a customer has with your business. It’s not enough to measure performance in any one moment. The customer doesn’t care about your individual operations. All they care about is how well they can reach their objective and how they feel along the way (and after). This is where most companies miss opportunities in CX. It’s not a tech or business strategy that can be simply defined by a framework. True... The post
How to Be Disruptive and not Disrupted – Motivation for Tomorrow’s Innovators
Brian Solis - February 06, 2019
2938